Why Customer Feedback is Crucial?

Any company can tune in to the voice of the customer by putting a few simple measures in place and with minimal effort, but the impact on the business can be remarkable.

When it comes to measuring customer satisfaction, it’s widely accepted that  relying on guests to complete surveys is…

Sexiest Hotels in Europe

TripAdvisor(R), the world’s largest and most popular travel community, announced the top 10 sexiest hotels in Europe, based on TripAdvisor editors and travellers. From seductive city suites, to beach-side personal butlers, these properties offer serious va-va-voom for those seeking a sultry sanctuary à deux.
TripAdvisor site data also reveals that…

Top List of Hotel Complaints

This is a Hotel Assist page about some of the classic problems found in hotels without a doubt customer services are becoming more sympathetic about client complaints. One of the reasons for this renewed service level is the power of the internet as a medium for publicizing a hotels problems.
1….

Top 10 Romantic Hotels in Europe

For Valentine’s Day 2010, the hotel price comparison site trivago.co.uk has brought together a list of the top ten most individual and romantic hotels in Europe.
Every year couples exchange gifts such as flowers and chocolates on Valentine’s Day. Those who want to impress their beloved one, offer an unforgettable…

REVPAR… GOPPAR…Something is Missing
By Patrick Landman
In the early days we all measured the performance of our hotel based on occupancy. Then the revenue management phenomenon hit our industry and we all shifted to REVPAR. Nowadays the keyword is GOPPAR. We want to see how every booking affects our GOP. But something is missing…
On a…